Gameplay
Game Progress & Purchases
How do I delete my game account?
These instructions below is for deleting your Zen Koi 2 game account completely from our database. All game progress and purchases you may have made through your game account will be deleted in this process.
If you wish to restore your game progress if look at ‘How do I restore my lost data after changing my device?‘ under ‘Game Progress & Purchase‘ header on https://zenkoi2.com/faq/
Instructions:
- Tap on ‘Settings‘ gear icon on the lower left of the Main Menu
- Tap on ‘Delete Game Data‘ trash icon
- Type the keyword ‘ZenKoi2DeleteForever‘ keyword manually into the text field provided. Confirm by tapping on the ‘Delete‘ button
- The team will be informed by your request, which is noted in the ‘Help’ screen. You can tap on the ‘Help‘ question mark icon on the lower left side of the Main Menu screen and then tap on ‘Support‘ button on the top right corner. You will see in the messages your request for account deletion. Please allow the team 24-48 hours to fulfill your request.
- Once your deletion request is completed, your game account data will be completely deleted. If you choose to install Zen Koi 2 again, you will start with a brand new game.
Alternatively you can email us at support@landsharkgames.com with your player id(you can copy your ID number by tapping on the ID area at the bottom of the Settings screen of your game) and request account deletion, however this is a longer process as we will need manual account verification before proceeding.
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